HotLeatherDreams.com Shipping Policy
* Free Shipping exclusively for orders over $50.00 USD, and shipped to
addresses within the 48 continental United States. Rush orders not included. All other shipping
must be arranged by contacting us.
Shipping Policy Overview:
- Orders shipped within 24 hours of receiving
- Free shipping via FedEx ground or UPS ground
- Backorders shipped within 24 hours of being in stock
- Overnight deliveries may be possible (see below)
- All packages wrapped in plain wrapping or boxes
- Returns accepted up to 30 days with prior authorization
- All orders include return policy and instructions
All orders are shipped within 24 hours of the next business day (Monday thru Friday)
from the time we receive them. Full details outlined below. If you have any questions,
please don't hesitate to contact us.
Customers will be informed of backorders before their in-stock order is shipped; to determine
if they wish to cancel the backorder, cancel the entire order, or choose a replacement for the
out of stock item. If the customer cannot be contacted within 24 hours, the price of the backordered
item will be returned to their credit card, and remainder of original order will be charged and shipped.
Backorders will not be shipped until customer has approved and satisfied payment of backordered
If the backorder is cancelled, the customer will have the price of the backorder credited to them
within 24 hours of the cancellation. If the customer agrees on the date for the backordered product
to be shipped, the customer will have the option of being credited for the backorder, and recharged
at the time the backordered product is shipped, or leave the charge with the option to cancel up
until the last business day before the backorder is due to be shipped.
All credits will be processed within 24 hours of cancellation.
Rush orders are available on special arrangement, you must contact us
prior to placing your order for pricing and availability. For next day delivery, you must
have received confirmation of product and shipping availability before 11:00am EST.
Rush orders are not included in the Free Shipping special offer.
Damaged items will gladly be exchanged, provided that the product is defective
due to poor workmanship, damaged during shipping, or shipped with obvious
damage or flaws which render the product unusable. We cannot accept items that
were damaged as a result of improper sizing, please be sure to inspect each
product for a reasonably proper sizing before attempting to "try it on", and
never attempt to stretch a garment that is a close fit.